Charter bill

Paid your charter communications bill

To help you make your bar, cheque or debit cards easy to pay to your ISP, we are open in the evening and on the weekend when other Charter Communications sites are shut. You will also receive evidence of your incoming funds so that you can be sure that your funds have been shipped on schedule. Simply take your Charter Communications bill slip with you and your bank details and your bank or credit cards to pay the bill and charge - our dedicated staff will take good care of the rest.

Your Charter Communications payment with us is swift, easy and comfortable, but we also have many other advantages. Spectrum's branded Charter Communications is America's fasted expanding TV, ISP and telephone group. The company, which serves more than 26 million subscribers in over 40 countries, recently combined with Time Warner Cable and Bright House Networks to deliver wire and wireless connectivity to small and medium sized companies across the United States.

arter Communications is supporting local governments through Spectrum Housing Assist, an U.S. housing improvement program. He is an authorised representative of CheckFreePay Corporation, Fidelity Express, Firstech and Western Union under Section 151 of the Texas Finance Code, Subchapter E, Conduct of Money Transmission Business.

Spectrum, Time Warner cable invoicing procedures are unforeseeable, poor for the customer.

Last week-end I spend more than an hours on the telephone with Spectrum, my ISP and wire company, because my bill went up every single months without my knowing and without any cause. Finally I solved the situtation - figuring out about a number of fees hiding in the trial - and even got a rebate on my services.

However, that was only after I had demanded to talk to a management and agree to slow down the acceptance of an online connection. My issues - poor visibility into accounting practice and poor communications about changes in services - show how horrible it can be to handle ISPs in America.

Moonly invoices can seem random, and often leave little choice for clients other than to cancel their services. Even that is not a good answer, as most Americans have few options when it comes to ISPs. I' ve been a Time Warner Cable client for a long time, as long as I live in New York City.

Among the major vendors, clients can select from Optimum, Verizon Fios and Spectrum (formerly Charter, which changed its name after buying last year's Times Warner Cable). Although I review competitor quotes on a regular basis, the price of Price Warner Cable (now Spectrum) has become increasingly cheap and generally more dependable. And you can quit at any moment, even though it's often simpler said than done.

Last year, when my fiancee and I were moving into the flats, we installed our TV and web services for Time Warner cable on the date we arrived. With 200Mbps downloading speed and a finite bundle of cables, TWC said we would be paying $120 for the first year of use. Thereafter, the prize would rise, although TWC did not say by how much.

Our accounting policy - to give our clients a one-year discount before the rise in prices - is characteristic of our services, and we fully agreed. As our first year of ministry came to an end, we saw our bill rise $10 to $130 per monthly. Spectrum (formerly Time Warner Cable) was still our best choice for cables and broadband.

After the first year we were expecting the bill to be changed, so we agreed to a $10 up. However, in the following April our bill rose by another $13 to $143. But then this months, he went up again, this to $145, this up $2. Spectrum when we got our last bill.

An agent said what we pay "still low" for what we have, and said we should reckon with further rises in prices. Our ambassador could not give us an exact timetable for how many month it would take until our bill would no longer rise. No advance notification has been given to us of these rate hikes, whether by e-mail, invoice or otherwise.

Even though we did reach agreement on a pricing after the first year of our tenure when we enrolled with Time Warner Cable, we did not reach an agreement that our bill would rise every additional year. Pressing the Spectrum reporter on why our bill seemed to see coincidental rises every months and why the firm kept increasing the cost of our services rather than just increasing it once after the first year rebate was up.

Spectrum's representative replied that the firm considered the incremental increase to be 'easier for customers'. Our concern was that for no apparent cause our bill increased at an unprecedented pace - we hadn't altered our services - and we wanted to know why. Having heard our concern, Esmy said that when Time Warner Cable registered for the services, they made our invoices for the first year lower by offering a number of personal rebates.

These rebates now expired one after the other, which led to the volatile increase in prices per months. We would get a lower per capita payment than we did in our first year, but we would have to pay for a lower speed-up. We would get 100Mbps instead of 200Mbps speed because Spectrum no longer has a 200Mbps map.

The reason we chose to accept the bid was that the cost was lower than what we would have paid one of Spectrum's competitors. However, the amount we paid was less important to me than what we had to go through to find out why our bill kept going up. If we hadn't phoned Spectrum and then demanded to speak to a management if the support representative couldn't respond to our queries, we never would have known what was going on.

A further one comes into the picture when clients choose to update their web services, e.g. from 50Mbps to 300Mbps. Spectrum not only charges a higher price for the faster services after the upgrades, but also charges a one-time $199 subscription as well. I asked a Spectrum agent about it and the agent couldn't tell the reasons for the fees or why they were so high.

However, the Representative confirmed that it was not a result of a technological modification required for quicker servicing or the need to deploy new equipment. This type of random charges and the absence of visibility and accountability that Spectrum has shown are detrimental to them. Bottom line: Spectrum must be more translucent.

Time Warner Cable came last in terms of consumer happiness two years ago in a poll of 300 businesses. Though it has amalgamated with another business and since changed its name, it doesn't look like its customers or the overall impression it provides, it has become even better.