One disruption / seven records
Do not let the event erase the journey.
Keep each record exact, dated, and attributable. An unknown cause,
carrier role, notice time, or accepted alternative stays unknown
until a responsible source resolves it.
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01 JR
Journey
Origin, destination, connections, reservation, and unused sectors
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02 JD
Jurisdiction
Departure, arrival, operating carrier, and current scope test
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03 CR
Carrier
Seller, ticket issuer, marketing carrier, and operating carrier
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04 EV
Event
Cancellation, delay, denial, downgrade, bag, or assistance issue
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05 NT
Notice
What changed, when, how, why, and which alternative was offered
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06 ED
Evidence
Original itinerary, messages, boarding records, notes, and receipts
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07 RM
Remedy
Current authority, requested outcome, response, and next check