Passenger rights / four jurisdictions / seven checks

Start with the route and the event.

A cancelled flight is not one universal legal event. The journey, operating carrier, reservation, notice, cause, accepted alternative, and current authority can all change the path. Write down what happened before chasing a number.

Route the seven checks
An invented airport departures corridor divides into illuminated recovery lanes
Check which rules apply before choosing a remedy. Journey, jurisdiction, carrier, event, notice, evidence, and remedy belong in separate lanes.

One disruption / seven checks

Write down the journey before checking rights.

Keep each record exact, dated, and attributable. An unknown cause, carrier role, notice time, or accepted alternative stays unknown until a responsible source resolves it.

  1. 01 JR

    Journey

    Origin, destination, connections, reservation, and unused sectors

  2. 02 JD

    Jurisdiction

    Departure, arrival, operating carrier, and current scope test

  3. 03 CR

    Carrier

    Seller, ticket issuer, marketing carrier, and operating carrier

  4. 04 EV

    Event

    Cancellation, delay, denial, downgrade, bag, or assistance issue

  5. 05 NT

    Notice

    What changed, when, how, why, and which alternative was offered

  6. 06 ED

    Evidence

    Original itinerary, messages, boarding documents, notes, and receipts

  7. 07 RM

    Remedy

    Current authority, requested outcome, response, and next check

Build the case file

Choose the most relevant guide.

These guides organize your own evidence locally. None receives a booking, contacts an airline, checks status, predicts a legal outcome, or submits a claim.

Two blank itinerary records, an envelope, a payment card, and a pen on a dark tabletop RM

United States refunds

Compare the trip as sold with what changed.

Keep the original and revised itineraries, carrier notice, seller, payment record, alternatives, and travel choice on separate lines. Open the US refund guide
An empty airport gate queue with one suitcase and blank travel records EV

United States denied boarding

Identify why boarding was refused.

Separate oversales from aircraft, document, check-in, safety, cancellation, and other events before applying Part 250. Open the denied boarding guide
Empty terminal seats, a suitcase, and an analog clock beside a rainy window JD

European Union delays

Check route, operator, and final arrival.

Separate coverage, immediate care, travel choice, final-destination timing, possible compensation, cause, and complaint path. Open the EU delay guide
A generic aircraft on a wet apron beside a large analog clock ED

United States tarmac delays

Build the ground-delay timeline.

Track time aboard on the ground, opportunities to deplane, carrier notices, services, and stated exceptions. Open the tarmac delay guide
Three blank travel-document cards sit on separate rails in an invented scene JR

Ticket structure

Find the edges of the reservation.

Keep the reservation, issued ticket, marketing carrier, operating carrier, and every separately purchased flight on distinct lines. Check who is responsible between tickets
An invented airport departures corridor divides into illuminated recovery lanes EV

Immediate recovery

Work the next broken commitment.

Secure the next useful travel option, identify who controls it, and save the messages before a rushed counter exchange becomes the only account. Open the recovery sequence
Blank comparison cards and baggage tokens form two unbranded flight option lanes CR

Responsibility

Name who sold, issued, and operated.

Put operator identity, ticket structure, flexibility, and disruption exposure beside the fare before the trip begins. Check who is responsible
An invented route ribbon crosses blank airport and border cards JD

Journey geography

Route the legal question before the route.

Keep departure, arrival, connection, surface sector, local date, ticket, and operating carrier visible before choosing an authority. Check the route and ticket
An unbranded checked bag moves through an invented sequence of transfer cards ED

Baggage details

Trace the bag separately from the passenger.

Keep the bag tag, receipt, collection instructions, recheck details, reroute, and any later property report. Follow what happens to the bag
A blank invented connection timeline uses blocks and rings to show separate tasks RM

Flight and aftermath

Keep the remedy beside the next deadline.

Write down the flight problem and the next fixed commitment it affects, such as a hotel, pickup, or event. Build the private journey clock

Four maps / no universal shortcut

Check the authority's scope test.

These are routing prompts, not coverage verdicts. Another national law, treaty, tariff, contract, package rule, insurance policy, or card benefit may also matter.

United States

Is the flight to, from, or within the United States, and who is the merchant of record?

Write down the cancellation or change, alternative offered, choice you made, unused service, seller, and operating airline. A voucher and a refund are not the same.

Open 14 CFR Part 260

European Union

Where does the flight depart and arrive, and is the operating airline an EU airline?

Use the current scope table first. Then keep cancellation, delay, denied boarding, connection, bag, and assistance questions separate.

Open EU passenger-rights guidance

United Kingdom

Does the flight depart the UK or arrive on an airline covered by the current UK test?

Keep care while waiting separate from refund, alternative transport, expenses, and compensation. Separate bookings can change the onward-flight analysis.

Open UK CAA

Canada

Is the flight to, from, or within Canada, and what reason and control category is documented?

Do not classify the cause from an airport rumor. Save each stated reason and any later update; the answer may remain unclear during travel.

Open CTA and APPR

Before choosing an alternative

Write down how each choice affects the trip.

A refund, rebooking, rerouting, voucher, expense, and compensation question can be different records. Capture the offer in its own words and use the current authority before responding.

01 / Travel

Do you still need to reach the destination?

Write down the next fixed commitment, realistic arrival need, and current alternative. Do not assume accepting transport preserves or waives every other issue.

02 / Offer

What exactly was offered and accepted?

Preserve the amount, form, validity, restrictions, itinerary, response action, time, and channel. A button label is not the whole agreement.

03 / What happened

Which question is still unanswered?

Separate transport, care, unused service, expenses, baggage, compensation, insurance, and complaint paths. Ask the authority responsible for that record.

Private notes

Keep the original documents and updates.

Iliamna does not collect these files. Save them in a place you control, with local dates, time zones, and the source of every statement.

Open private disruption notes
  • Original journeyConfirmation, ticket numbers, sectors, times, airports, and operating carriers.
  • Changed journeyEvery proposed replacement, acceptance action, unused sector, and arrival outcome.
  • NoticesEmail, text, app, airport display, announcement, conversation note, and timestamp.
  • ExplanationsEach reason attributed to a named source, including later corrections or reclassification.
  • CostsItemized receipt, currency, payer, purpose, necessity note, and related carrier guidance.
  • Request trailWhat you asked for, authority used, channel, reference, response, and next deadline.

Change watch / 26 July 2026

Check whether an agreement applies to your flight.

Passenger-rights frameworks are actively changing. Check formal publication, entry into force, application date, transitional rules, journey date, and the authority's current consumer guidance.

This page avoids fixed payout tables and legal calculators for that reason. Recheck every source for the actual event before relying on it.