Original, offered, and accepted are not synonyms.
Preserve each version and the action attached to it. A later itinerary should not erase the first one.
Not an airline, operator, broker, or booking service.
Disruption record / private current-page tool
Keep the original journey, changed journey, carrier explanation, offer, acceptance, costs, and evidence on separate lines before the details blur together.
Build the record
Enter only non-sensitive details. Leave a field blank when the evidence is missing. The brief will show that gap instead of inventing an answer.
See the evidence briefWhy the rows stay separate
Preserve each version and the action attached to it. A later itinerary should not erase the first one.
Record who said what and when. A first explanation can change, and this board has no basis to decide control or fault.
Keep item, currency, purpose, and receipt status visible. The sum says only what the entered same-currency numbers add to.
Use the Passenger Rights hub to separate jurisdiction, event, notice, evidence, and remedy before relying on a rule.