Charter Cable Contact number

NEW YORK - Attorney General Eric T. Schneiderman today announces a suit against Charter Communications Inc. "Charter " and its affiliate Spectrum Management Holdings, LLC, (f/k/a Time Warner Cable, Inc., Inc.) (collectively "Spectrum-TWC") for alleging implementation of a plan to deliberately fraudulently deceive New Yorkers by promises of Web services they knew they could not provide.

However, a 16-month public prosecutor's inquiry - which involved a review of the company's in-house communication and several hundred thousand subscription velocity testing sessions - revealed that Spectrum-Time Warner subscription customers were tragically inferior in terms of velocity and dependability. It claims that subscribers' wireline broadband access rates for the Premier plan (100, 200 and 300 Mbps) were up to 70 per cent lower than expected; WiFi rates were even lower, with some participants receiving rates more than 80 per cent lower than what they had been paying for.

Spectrum-TWC, as claimed in the appeal, has billed New Yorkers up to $109.99 per month off premiums that could not reach the speed pledged in their lower speed schedules. Spectrum-TWC, while making billion US dollar in gains from the sale of its high profit margins web services to New Yorkers' million of subscribers, consistently refused to make the necessary investment to upgrade its networks or deliver the necessary equipment.

Spectrum-TWC, as claimed in the appeal, is continuing to entertain its customers by not making the necessary investment to reach the speed it promises. This investment would significantly improve Spectrum-TWC's networking capabilities and replace a large number of defective modem and router equipment that currently pays Spectrum-TWC up to $10 per monthly rental fee.

Currently, Spectrum-Time Warner Cable has approximately 2.5 million customers throughout New York State. Spectrum-TWC claims to have assured its New York subscription customers since at least 2012 that they could get high-speed and dependable connectivity. Firstly, Spectrum-TWC rented defective modems to participants who could not provide the speed advertised.

Secondly, Spectrum-TWC's TWC circuit was congested in excess of the device failure and could not provide the participants with the speed they were expected to have. This is because Spectrum-TWC has not designed the TWC to provide the speed it promises. Furthermore, the complainant claims that Spectrum-TWC has chosen to reduce cost by not rectifying devices and power outages.

In order to conceal his malpractice, the complainant claims that Spectrum-TWC manipulated the test results. Results of extensive testing from a number of web site performance measures confirmed that Spectrum-TWC provided only one-third to one-half of the downloading rates - sometimes even less - than they were paying for to subscribe to Spectrum-TWC's quickest performance maps. In February 2016, Spectrum-TWC provided more than 250,000 200 Mbps users and 300 Mbps users and planned defective WiFi routing devices, which Spectrum-TWC knew could not provide over 100 Mbps rates.

Regardless, Spectrum-TWC ignored its own engineering team and pledged to provide a home WiFi viewing environment to the subscriber that went beyond the technological limitations of its own gear and WiFi tech. Spectrum-TWC claims to have assured its customers since at least 2012 that they would get quick and dependable broadband connectivity to Netflix and games.

Spectrum-TWC knew, however, that it could not keep this pledge due to the state of the interconnect points during the transfer of on-line contents. Headquartered in New York, the cable company, initially known as Time Warner Cable, currently operates throughout the state under the name Spectrum. Spectrum TWC provides ISP services to approximately 2,5 million households/subscribers in the State of New York and the complaints concern the subscriber schemes of almost 5 million customers in that timeframe.

The New York Attorney General's Office requests, in its notification, reimbursement to New Yorkers, as well as an appropriate injunction and remedy to end Spectrum-TWC's long-standing misleading practice. Investigations were conducted by Bureau of Internet and Technology Bureau Chief Kathleen McGee, Consumer Fraud Bureau Chief Jane Azia, Executive Agency Counsels Simon Brandler, David Nachman and Laura Wood, Assistant Attorneys General Aaron Chase and Mihir Kshirsagar of Bureau of Internet and Technology and Assistant Attorney General Kate Matuschak and Counsel Alex Goldman of Consumer Frauds Bureau with the support of Director of Research & Analytics Lacey Keller and Analyst Lucas Chizzali.

Internet and Technology and Consumer Fraud Offices are headed by Manisha M. Sheth, Deputy Attorney General for Economic Justice.