Charter Networkcharter network
There is no intention to deal with network governance practice, features or trading conditions that may be adopted by third parties (such as coffeeshops, bookshops, hotels, public library, etc.) in the context of providing services on the web to others. Information below may be changed from time-to-time as the Charter may deem appropriate and should be reviewed in association with the Charter Residential Internet Acceptable Use Policy ("AUP") and the Charter Interna-tion Residential Customer Agreement or the Charter commercial Interna-tion acceptable use policy and any applicable Charter Interna-tion commercials agreement.
If required, Charter uses a wide range of appropriate network governance best practice, compliant with industrial norms, to make sure that all its clients have a superior on-line viewing experience. Charter also uses a wide range of network governance tools to help us deliver the best possible customer experiences. This practice is implemented regardless of origin, goal, contents, applications or services and is intended to help safeguard our clients from activity that may unduly load our network or affect it.
Charter's on-line network is a bi-directional network whose sound administration is vital to promoting the use and pleasure of the web by all our clients. It will monitor its network and attempt to meet forecasted demands for capacities and take appropriate action to increase capacities as needed. Charter has the following instruments and practice (without restriction and how they can be adapted over time) in the case that the client's activities have an adverse effect on other clients:
Charters uses a number of methods to help protect against the transfer of unwanted e-mail (e.g., cyber-marketing, bad e-mail, etc.), including Those features are determined on the basis of past customer complaint from our supplier and can be as easy as a single webpage. A new message that matches the features of a prior message that either caused a complaint from the vendor's customer or was classified as spamming by the application is likely to be considered spamming by the application and sent to the user's e-mail in a spamming file.
Charters allows clients to denounce spammers and build other filtering tools to help manage the safety, administration and organisation of their inboxes. Using reputational service - Charter uses IP reputations from various origins to refuse message relays to cast suspicion on an IP outside Charter IP room. The Charter IP reputations are pursued in-house. Live IP Blocklists - Charter uses several third parties blocklists and one of its own to establish whether or not to allow a link to our incoming mailing server.
Security Port - Need secure and password-protected port to be able to send emails when they are not in the IP range of the Charter IP. E-mail Server-to-Server Trafic Surveillance - If the client's incoming and/or outgoing e-mail communication passes the following metric threshold values, which are defined at a level significantly above the standard for similar activities as those seen on Charter's network, Charter warns the client to change their behavior:
The remedy and correction of the aforementioned overexploitation will be made to make sure that the correlated charter transport constraints by up-stream IP network connection partner, surge provider or other network provider are not violated, resulting in charter transport congestion by these third party operators.
Charter's Security Suite softwares are part of our Internet service and have the following features when installed by the customer: charter retains the right to change these and, in its sole judgment and in accordance with the laws, to adopt other appropriate network governance practice to the extent necessary and appropriate to permit optimal network operations to provide its service.
Unless under the above described conditions, Charter will not obstruct or impair the capability of its clients to gain legitimate viewing of contents or service. Charter retains the right to adopt network governance policies to discourage certain damaging or illicit activities, for example, but not limited to spreading virus or other bad language codes (e.g., botnets) or transmitting children's harassment or other illicit material (e.g., Digital Millennium Copyright Act/DMCA violations).
For information on approving equipment for network use, see the DOCSIS Modem Policy. charter retains the right to safeguard the Integrity of its network and assets by all legal means it considers appropriate. charter will take measures to safeguard the safety of its network and its clients, which may involve email antivirus scanners, rejection of email from specific areas, spamming technologies, and limiting the number of email messages sent/received in a specified period of timeframe.
To better serve our clients, Charter can lock down or restrict the resources often used to deliver unsolicited email (see above), launching vicious attack or stealing a user's information. Charters can impose a limitation on the number of logins, Simple Mail Transfer Protocol (SMTP), Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) per second that clients can submit to Charters server.
Charter can lock or restrict the common denial of service (DoS) attack logs used for these threats, such as Batches, Quote of the Day (QOTD), Simple Service Delivery Protocol (SSDP), Simple Network Management Protocol (SNMP), and Network Time Protocol (NTP), to help Charters-network and our clients stay safe from denial of service (DoS) outbreaks.
We also provide certain safety equipment for our clients. Charters Internetset provides consumers and businesses with a wide range of high-speed connectivity services, each offering different speed and functionality that may compromise the ability of such a high-speed connectivity solution to provide real-time application capabilities. Our services are subject to changes from period to period in respect of functions, prices and other trading conditions, and not all package types are available in all areas.
Charters provides its customers' modem's and develops its network to maximise our customers' capability to maintain the highest possible rates for each stage of services. Charter does not, however, ensure that a client will reach these velocities at all time. As with all Internet Protocol services, Charter promotes its rates at "up to" a certain standard, depending on the services a client has subscribed to.
A client's "actual" experience of velocity may differ due to a number of different circumstances, many of which are beyond the scope of controlling an SP such as charter. Estimated distances between a customer's Internet-connected equipment and its ultimate target on the network (round-trip period of the packets), comprising the number and quantity of different operators' network transmissions.
is a " network of network ". "A client's connectivity to Web sites/content can cross multi-vendor network before it reaches its target, and the restrictions of these third parties' network will most likely impact the overall performance of that connectivity. When a large number of concurrent users access a website or a specific target, your connectivity will be compromised if the website or target does not have enough capability to effectively service all users.
Capture speed or target accessibility through the website or target. Many sites restrict the speed at which a user can browse and download from their site to monitor either site usage or site activity, which can have a negative effect on a customer's experience. Chartered provided modems that can be provided free of charge with their Internet service are certificated to make sure that they are able to deliver the Internet service speed chosen by the client at the particular moment the modem is provided.
There may be a need for modems to be updated or upgraded over a period of times as Charter's web speeds and the network on which they are based are upgraded. Such testing depends on a wide range of determinants, which include the client's home network setup, modems and Internet-connected equipment configurations, and times of night, and therefore does not only mirror the charter network perform.
For more information on key figures, see the corresponding Breitband revelation labels of the Charter. As with Charter's web hosting products, the Charter telephone and cable TV IP hosting products are IP telephony products built on the web protocols, but the delivery of these products should not have a noticeable impact on your web hosting products. Since the Charter is developing other types of IP protocols, the Charter aims to administer them in such a way that they should have no noticeable impact on your IPs.
Charters provides various services on the web. For more information on prices, please refer to the relevant Charter wide band tag disclosures or 1-877-304-2364. We value the private lives of our clients and Charter collects, uses and processes your information in accordance with Charter's data protection policy. Should you have any queries or doubts regarding your charter web services, you can call our support by dialling 1-888-438-2427.
Are you a high tech or services company with a question or concern, please feel free to email us at PriorityEscalationTeam@charter.com. FCC has put in place mechanisms to deal with informally and formally received complaint about broad-band services.