April 14, 2017, I purchased a New York to Europe tickets at cheapbestfare.com. The tickets came with two absent sections.... I' ll call her as soon as I find out. 2 nights later, when they didn't call, I phoned again. They said this morning it would take them 24-48h.
It was two and a half nights later I phoned again. You were very kind and begging for a little more work. And four nights later, I phoned her back. Now, they said it would take them 5 to 7 workingdays to exhibit the part of the trip that was not there. Within one hours they exhibited a ticketing for the missed part.
Unfortunately, the ticketing was futile as there was a link between two carriers that did not work together and did not recognise each other's ticketing. Besides, there was definitely no way to make the connections - 1 hour 15 minutes to get off the airplane, go through immigration and immigration, walk out, pick up all my bags at immigration, go back through immigration, go through immigration, go through immigration, go through immigration, go through immigration, go through security, immigration and immigration at a big Milan International Airports.
Either they were apologizing and claimed they needed more elapsed or they would demand that I call Sandy (Sandip?) instead. He' d say that takes a little more while. Precisely one months after issuing the initial useless tickets, cheapbestfare.com have not rectified their mistake that would have beached me in an unfamiliar strange town.
Meanwhile, I found out that Better Business Bureau was giving cheapbestfare.com a F, headquartered on their horrible practice and client complaint. If you do not want to be stranded at a non-resident international airline without a tickets, remain away from cheapbestfare.com to resume the journey. You really think that any business with a variant of the term inexpensive in its name would have much to provide in terms of client services?
Embassy repeats on TA every day are to be booked directly with the airline companies. Did you even look for the Asta website emblem before making the reservation? First, it is to discuss the debit with your debit but you have been waiting a long while and I do not know what the timeout is.
Reservations should always be made directly with the carrier. Which kind of jerk would go with a page named "cheapbestfare"? Could you have an operation performed by a clinic named " cheapbestdoctors"? So why didn't you check out the Better Business Bureau before making your reservation? When you want "cheap", you should put all your customer service concepts behind you.
Fortunately, "Unfortunately, the ticketing was futile because there was a link between two carriers that didn't work together and didn't recognise each other's tickets". There is a way to use them, and it all comes down to the airline with which they marked the ticketing. While I was working as a tour operator, there were cases where the airline companies had no deal with each other.
Recently there have been a few postings in this and other fora about the Better Business Bureau reviews that travellers have trusted in some cases. Could you have an operation performed by a clinic named Cheapbestdoctors? Or, if you would take over your vehicle for maintenance, would you use CheapoBrakes? There was a reimbursement for our transactions a few workingdays after we made our reservation.
As I phoned to find out that what was happening at WFF, I was informed that it was their Policy to make contacts with travellers to check the reservation (there was ZERO reference to this validating stage throughout the reservation procedure or in the verification e-mail we got, I have never even seen such a Policies in my life).
That is 100% wrong - none of us had ANY call in our log, voicemail or e-mail from them (after the first e-mail we received from the booking). Actually, I was able to make reservations directly with the current airline companies, at a much better rate, and could see that there were many places on the flight.
It is recommended that nobody uses this agent, uses another agent or books directly through the airline companies. Hopefully this firm will either be completely refurbished or be out of order so others don't get fooled. Retrospectively it is a lessons to not rely on the reservation agents and to make reservations directly with the airline companies if possible.