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As soon as you have finished your booking, the data will be sent electronic to the vendor. They will then take the appropriate precautions in accordance with the information you provided when you made your booking. Therefore, it is essential that you enter the right information at the booking, as the vendor cannot be made liable for mistakes in services due to wrong information at the booking made.
You are responsible for checking the information on the booking receipt before your trip and informing us immediately if any mistakes occur. Collective shuttles are charged per person, while personal cars such as taxis and mini buses are charged per city. The booking must include all toddlers (0-2 years) and 3-11 years of age to make sure that the correct car and place are available.
When booking a personal transport, we suggest for security reasons the use of children's seat for persons under 12 years of age or up to 135 cm. Most of the places we are able to offer pre-booked children's and children's seat options are available during the booking procedure.
Don't be concerned if this is not displayed during the booking procedure. Then we will verify the unavailability with the vendor and get in touch with you. In case you would like to take your own children's chair with you and take a personal transport, we have to inform you about this information before the trip.
The purpose is to make sure that the car provided by the suppliers can take the chair. When you occupy your own seating position, it is your own responsability to mount the seating position in the car and not the responsability of the contractor. The Operator reserves the right to deny services to any Party for reasons of complying with state laws.
Before booking, please verify this. The clear instruction is imprinted on the booking document, which is created automatically when the booking is made. Make sure you are travelling with the booking receipt as this is essential for you to meet the vendor agent or chauffeur. If for any reasons you cannot find the supplier's agent or chauffeur, please call the supplier's phone number shown on your booking document.
Your outward trip should only be used to notify us of any delay in your arrivals that may impact your transfers. Booking process calculates automatic estimated pick-up times for your trip. Five and a half to have enough elapsed times for check-in. Carefully read the directions on your booking slip to understand your flight transfers needs, as these may differ from country to country.
When booking a joint shuttleshuttle, please check the coupon for your pick-up times by following the directions on the coupon. In order to obtain an exact pick-up schedule, it is essential that you call the vendor during business hour at least 24 hrs before your trip.
Vendor shall reserve the right to change collection periods according to prevailing conditions. Suppliers are not liable for lost pick-ups due to customers not traveling with their booking receipt. The booking document contains the information you need to call and validate your booking. Travel time and booking receipts quoted on our website are estimates and apply to travel on a regular date.
Periods may differ according to daytime, construction site, on-site closure or diversion, volume of vehicles, on-site parties, etc. For shuttle services, the subsidy is 1 bag per passenger; for passenger services, the number of bags is specified in the car information on the booking page.
it is absolutely necessary that you inform us of this at the booking, as additional costs may arise. In order to prevent any problems on your way, please call us at the booking and check the details. Must I tip the chauffeur? Tipping is common if you think the services have justified it.
Is my chauffeur going to dropout me and collect me from my shelter? Personal transfers: Whereas the contractor tries to provide a door-to-door operation, there are some cases where this is not possible, such as roadblocks. However, please note that the vendor is not liable for the transportation of baggage.
Whereas the contractor tries to provide a door-to-door operation, there are some cases where this is not possible, such as roadblocks. However, please be aware that the vendor is not liable for the transportation of baggage. We do not work on home offices, mansions, timeshare flats, country houses or camping sites.
Vendors can, however, be dropped off at a nearby resort, and in this case please state this as your preferred location when booking. Remember that the total wait period for joint transportation is one hours from leaving the claim area and searching for the agent.
Suppliers shall endeavour to keep queuing periods as short as possible. Possible discomfort with a delay of less than one hours will not be taken into account. If my travel dates are changed before my trip, what happens? It is your responsibility to pay any additional cost if the new trip includes a different trip length or duration, a different car model, a different resorts, number of travelers, etc.
It is possible to register on-line and change or delete your booking. Cancelations can be made until the date of the bank remittance. Is there anything that happens if I cancels my booking? You will find the conditions of withdrawal for suppliers in the "General conditions" section of our website. It is possible to register on-line and change or delete your booking.
Cancelations can be made until the date of the bank remittance. In the event that your return trip is late or canceled, please call the operator at the number indicated on the booking receipt. When you travel on a connection and the first sectors are late or canceled, resulting in a late arrivals at the end point where the transfers are made, you must always provide your new data.
In this way, it is ensured that the vendor is aware and can replan your shipment. If your new arrivals date falls within the overnight charge accrual you are responsible for their payments. Non-notification of cancellations and transfers may lead to carriage according to the initial booking information.
If this is the case, the Contractor cannot be made liable and no reimbursement will be made. Depending on the destinations you wish to visit and also on our vendor. Several of our vendors do not provide this level of support, so you will need to call one of our Tailor Made teams to see if this is possible.
Suppliers reserve the right to deny transportation to persons deemed to be under the control of alcoholic beverages or narcotics. In addition, any party whose conduct and/or speech is found to be improper and who could cause a menace or criminal offense to the driver and any other passengers or cause damages to the car shall be deemed to have committed such acts.
The person in charge is answerable for all costs arising for the contractor for damages to the vehicle. Suppliers' agents are available for support. You will find your personal data for the reserved destinations on the booking slip. Claims arriving after this deadline will no longer be considered.
We will not deal with any complaint resulting from non-compliance with our General Conditions, such as denied boarding with your booking receipt, nonconfirmation of payment by bank call or provision of false information. If you cannot find the supplier's agent or chauffeur, please include the supplier's number on your booking receipt.
Contracts for this type of services are concluded between you and the vendor. All claims for damages for loss, deterioration or stolen goods resulting from the use of the Services must be brought against the provider of the Services and shall be governed by the law and venue of the law of the country in which the Services are provided.
You will find the name and address of your vendor on your gift certificate. Is it possible to reserve a shuttle with several drop-offs? In case the departure points are all resort or hotel, please let us know which and we will inform our suppliers of the extra stop (s) needed.
In the case of personal adresses, we need the complete adress inclusive area number. Remember that you should tell us if these data are the same on the collection on the way back. There are two kinds of services we provide for your outings. First, if you know what you want to do and where you want to go, then we just need to know: - the number of people, - the full names of pickups and returns, - the amount of times (how many hour you need the car and the driver), - a general route, - if you need an English language travel leader, - and any extra information.
Secondly, if you want to go on a trip but don't know what you want to do, and if our suppliers have to suggest something, we need a general picture of what you are interested in. We will then get in touch with the suppliers and organize this on your name.
Is it possible to have the same rider on my return trips? While we cannot ensure this, we are always pleased to get in touch with the suppliers to see if it is possible. Can I take pets with me during a transport? This depends, however, on the type of transmission you are performing.
In the case of personal transport, this depends on the provider. In case you would like to take a personal transport and go with a domestic animal, please call us on 01273 828 200 and we will get in touch with the vendor. If you would like to know which hotel you would like to be transferred to and from, please do not hesitate to get in touch with us.
Could you get a shuttleservice to a place that is not mentioned on the website? We do not provide a shuttleservice if the resorts are not on the website. We would be pleased to arrange a personal transport to the final location of your choosing. We do not offer shuttles to personal destinations either, please be aware of this.
Are you able to book trips and major itineraries? Yes, in certain areas, but that is dependent on the vendor. Yes, in certain areas, but that is dependent on the vendor. Currently this is available in St. Lucia and Mauritius. We offer our services in over 21,000 towns and resort locations in over 150 different parts of the globe.
"was there, no problem. "Everything went well from the airfield to the hotel" "All directions were clear and they got there on schedule as planned. Outstanding value for money" "The services were once again impeccable; it's a stress-free way to get from the airports to your accommodations and back.
Every employee we meet could not do enough to "help" your personal transportation from doorstep to doorstep. Meet & Greet" is included in this offer at most airport and your chauffeur will be awaiting you in the arrivals lounge with a plaque with your name on it. For more information on the location of your relocation, please refer to your booking slip.
On your return to the international airports, your chauffeur will wait for you at your pick-up point. Pickup times are determined by your flights data. It is a cost-effective joint passenger transport solution. There are shuttle buses between the hotel and the main bus station without a home adress. We estimate your transfers but they may differ depending on the volume of transport and the number of stop.
For more information on the location of your transfers and pick-up times, please refer to your booking slip. It is a fast and inexpensive joint passenger transport solution with up to 4 stations. There are shuttle buses between the hotel and the main bus station without a home adress. We estimate your transfers but they may differ depending on the volume of transport and the number of stop.
For more information on the location of your transfers and pick-up times, please refer to your booking slip. You have a minibus transport from your doorstep to the next destination, ideal for a large group of persons. Meet & Greet" is included in this offer at most airport and your chauffeur will be awaiting you in the arrivals lounge with a plaque with your name on it.
For more information on localising your transfers, see your booking slip. On your return to the international airports, your chauffeur will wait for you at your pick-up point. Pickup times are determined by your flights data. You have a professionally door-to-door bus service that is ideal for a large group.
Meet & Greet" is included in this offer at most aerodromes and your chauffeur is awaiting you in the arrivals lounge with a plaque with your name on it. For more information on localising your transfers, see your booking slip. On your return to the international flight terminal, your chauffeur will wait for you at your pick-up point.
Pickup times are determined by your flights data. Luxury house to house transfers are offered in a Mercedes E/S class or equal. Meet & Greet" is included in this offer at most airport and your chauffeur will be awaiting you in the arrivals lounge with a plaque with your name on it.
For more information on localising your transfers, see your booking slip. On your return to the international airports, your chauffeur will wait for you at your pick-up point. Pickup times are determined by your flights data. In many places we provide taxis for wheelchairs that are suited for people in wheelchairs and can meet all specific needs.
There is no need to get out of your chair and your chauffeur will help you get in and out if necessary.