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Discount airfares to Italy from $263. We had a 21-hour stay in Iceland, so we quit the airfield for the evening. On the next day, on our way to the nearest airports, we tried to register on-line, but the on-line check-in did not work. Our luggage was abandoned and we encountered our first unhappy meeting with the air traffic control personnel.

Sent my girlfriend's pockets through without verifying the weights. Deciding to scale our two pockets as one unit (up to 88 lbs.), he let me empty my case of the additional load not only from my individual pouch, but also from the additional load of the first pouch.

Said it was too late to get the first pocket back, so my boyfriend and I had to split my things between our carry-on luggage. Then we went through the food court to buy some expensive food for the airplane. So when we realized that it was going to be our turn to go to our door, we came across a horribly long queue of guys that we thought couldn't be the queue to get through duty because the last couple of occasions we were at that particular airfield there were always a max of 20 guys in line.

When we found out that this line was for custom, we asked an assistant working on the line if we could make our plane on schedule if we had to queue on this line. Said he didn't care that we would be fine because all the airline companies were informed about the unanticipated delays in tariff.

We knew at this point that we would simply miss the opportunity to shut down the gates, but were comforted by the fact that the staff at Custom had said that the airline companies had been informed that some of us would be too late due to the sudden delays and the line.

Arriving at the gates, the personnel working at the gates were laughing in our faces and telling us it was too late. What happened? You said you had never even spoken to anyone about a delay at custom and that the transport coach to the plane departed ten moments ago. Ten moments before, how could it start when the door said it was shut just a few moments before our arrival?

They said that they would contact the aircraft and the luggage would be removed and that we could find them at the luggage check. Let me make this clear - the airplane can sit and let someone search all the luggage, find our pockets and take them off the airplane, but it wouldn't allow us to take the probably less amount of our own flying on?

So we asked if there was anyone from WOW we could talk to and they pointed us towards another goal. When we arrived in this area, there was another group of humans who also failed to make their way to duty because of the sudden line. You spoke to a woman who told you that nobody from WOW was at the airfield, they all went home for the work.

Also we tried to speak to this woman, but she was in a rush to go for the whole afternoon and was very rejecting and by the way was talking to us. As we were on our way to the luggage office, we came past custom, which had no line at that point. Talking to three guys who were in that area, we looked for the fellow who was telling us that our airplane was being informed about the retard.

It was no longer there, but the personnel there had said that they were not sure why we were informed that any aircraft would be informed of a delay, because it was not real, and that they were not even entitled to provide this information to travellers. So... the dude we talked to on the tariff line was lying to my face and couldn't even tell us what he did.

Had I known that we would not make it through the tariff line in good Time I would have asked other travellers at the front of the line if we could do it. and of course would leave us before them. Instead, since a KEF airport employee said to me that MY PLAN had been notified by DELAY, I was waiting in line and patient.

In the end we came to the luggage office and talked to one of the staff there. Said he hadn't noticed any pouches returning, but it usually lasts about 30 minutes. There was nothing she could do that all the planes that left the US airports for the remainder of the afternoon had just finished their ticket buying work.

Had we not been deceived and had the personnel not been impolite and pointed us in all the right direction, I would probably have been able to get us on a plane that evening. Once again, however, we have failed STRAIGHT because we were wrongly informed and abused by our employees at the airports.

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