Alaska Airlines Flight CancellationAnlaska Airlines Flight Cancellation
From Kona, Hawaii (KOA) we flew back to Oakland, California (OAK) with my parent and my daugther when a strange event occurred with the flight team.
It was Alaska who ruled that the flight wasn't secure and therefore the flight was canceled. Eventually my familiy was accommodated on a United-Rotauge flight to SFO, which departed about 6 hrs later, but most of the travelers stayed in Hawaii and flew 23 hrs later. Alaska' s crews on the field were kind and distributed compensatory tickets to those who asked.
As my members of the families are not members of the Alaska Mileage Plan (we choose Delta or US mile on Alaska flights), we have applied for Alaska coupons instead of Alaska mile on our offset maps. We hadn' t heard from anyone in Alaska with our coupons after three week, so my man sent an e-mail to the Kona gateman (she had issued her card).
In 24 hrs we got the answer from Alaska with very lavish $300 coupons (for one year each). In the end, we were satisfied with the motion for a resolution, even though it required a certain amount of follow-up time. As Alaska serves many goals from the Bay Area airport, we are already intending a more risky journey with the gift certificate next year.
Here is the text of Alaska's e-mail: Mr. XXX, on Alaska Airlines' own account, I apologize personally for the problems you had with Flight 828 on 14 July 2012. Our aim is to ensure that all our services are operated as they should be and we are sorry if conditions do not allow this. You may know that on the way to the terminal, the flight attendant who was planning your flight had an event happen in the shuttles.
I' ve given you an email code as a sign of my commitment to customers that can be used to get discounts for your upcoming trips at www.alaskaair.com. Rabattcodes are one year from date of issuance only. Rabattcodes do not need a login and must be typed into the field Discountcode at the beginning of your booking.
Your company is valued and we look forward to seeing you aboard another Alaska Airlines flight in the near term. Tips & Tricks " In " Air Travel " In " Air Travel ".