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Sri Lankan Kochi flight postponed until 26 August

The SriLankan Airlines has stopped flying to and from the southern town of Kochi until 26 August following the closing of Cochin International Airports due to floods in the area. Admittedly, the carrier said that instead it will raise the frequencies of departures to Thiruvananthapuram (Trivandrum). Cochin International Airports announced on Thursday that the Kerala International Airports will be closed for air traffic until 2 p.m. on 26 August due to continued rainfall in the flood-affected Kerala.

Accordingly, SriLankan Airlines will inform all passenger bookings made during this timeframe for the flight to or from Cochin that they may instead choose to travel to or from another SriLankan -operated Southern Indian town without surcharge. Travellers travelling between Cochin and Colombo are asked to call SriLankan Airlines at the following numbers.

timer response information during the entire trip

As part of a move to welcome real-time passenger response from airlines and airfields through non-digital channels other than online community services, Sri Lanka's domestic airline, Sri Lanka Airlines, has introduced a rich passenger experience tracking passenger response throughout the trip, from reservation through to general passenger response upon comeback.

Colombo has established several ways for clients to communicate their impression of Colombo Ticket Office QoS at the Colombo Ticket Office counter, on its website, at Colombo International Airports check-in desks, in its lounges at the airports and on the air through a special iPad app distributed to Operator.

We also have a poll application integrated with the airline's IFE system and a feed-back engine integrated with SriLankan's portable application. English, Singhalese, Tamil, Simplified and Japanese. Firstly, we collected our response from our customers via a paper-based system, but it has slowly changed and the carrier has now created a fully-fledged system to collect their valuable thoughts via electronic medium.

The feedback information will combine a variety of PNR information such as name, sex, race, travel preference and services requirements with information on flights to a single repository that will enable SriLankan to conduct a comprehensive analysis, identifying emerging issues and strengthening client relations. "Today we serve an educated, technically experienced and discerning client.

Our understanding is that intelligent working can meet your expectations of quality services. Recognizing that enabling technologies can provide the pace and refinement to meet the needs of today's customers, we are very excited about the potential of technology," said Chanaka Olagama, Head of Cabin Services, SriLankan Airlines. In order to provide a rapid response to operational disruptions and serious problems affecting traveller contentment, real-time warnings for immediate traveller restoration or adverse traveller responses are sent via SMS to the manager of each client contact point.

In addition, real-time Dashboards show the overall atmosphere of the passengers through color-coded maps that show how satisfied they are with the experience. The data is updated every two and a half hour and provides a graphic view of how satisfied our clients are at all points of contact throughout the entire carrier. riLankan is planning to incorporate its PNR system into its client relations system to help the carrier take into account client preference by client profiles in order to create a more personalized experience.