Charter Business Tech Support

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303 Ratings for working as technical support at Spectrum

They are therefore in a position to offer insurances and compensation as well. Large call volumes (for CCTV support ), work system are web driven - always behind, knowledgebase is not up to date and often can't find the right information to help clients, mutiple junction boxes management platform that make troubleshooting a bad dream, website not upgraded to new version of the manual (as we now serve charter and not Time Warner areas), work system not familiar with charter system.

Practising the changeover to the Charter was a laugh. Main roll equivocation, with the last changes you get various information about the procedure, my actual superior is not dedicated, always negative/complains about teams statistics, but does nothing to better the teams. There is no consequent coach or feed back, no collaborative atmosphere. On this point I'm just doing my thing on and can't wait to go, Comp utilities are great, but after busy with cable issues-but the last thing I want to do is monitor Cables.

Paid better than the average in the region, advantages, free services. Busy, high call volumes, switching to the charter services area, always using your own little electricity headline as a metric.