Charter Internet Tech Support

Internet Tech Support Charter

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A vulnerability could allow a hacker to get full access to Spectrum customers' accounts.

Spectrum's Internet and Kabel TV provider's website weakness allowed almost anyone to take over client account without a user ID or passwords. A Spectrum customer's IP number ( a number specific to each machine on the Internet ) was all that was needed to take advantage of the bug detected by Phobia and Nicholas "Convict" Ceraolo.

By accessing a customer's Internet and CATV accounts, a computer hacker can view confidential information such as invoice addresses, e-mail addresses and bank accounts. This information could be used to assist CSRs - in other words, deception - who might be deceived by revealing more of a target's information, or even to fool customers with phone e-mails that look as if they are legitimately because they contain precise, granular information about their Internet inbox.

A myTWC application that an user accesses from an ID also displays the MAC addresses (a number that IDs each unit on a network) of all units associated with the shared services. The second-biggest U.S. operator, Charter Communications, provides Internet connectivity to 23 million people. Charter Time Warner acquired Warner Cable and Bright House Networks in 2016 and combined the two Internet businesses under the Spectrum name.

As Claude noted, only a portion of Time Warner Cable's 14 million legacies clients - those without a TWC-ID (an accounts through which they can bill and view TV online) - were affected by the vulnerability. While Spectrum does not demand its clients to sign up for a TWC ID, according to the charter spokesman, the "majority" of existing clients have already do so.

However, a registry page where subscription holders can generate a TWC ID included the critical vulnerability. Had the destination client not been enrolled for a TWC ID, a web site could be tricked by a web site user and full control of the destination site could be gained by substituting his own Internet Protocol (IP) number for the customer's by using "X-forwarded-for" technology, which can be run even by non-technical web site users with a basic web browsers expansion.

However, according to Phobia, a safety scientist, the postcode did not have to be right to get to the next page. The only thing that had to be corrected was the telephone number assigned to the bank details. This means that it would be relatively simple for a Hacker to take over someone else's bankroll, even without an exact number.

Using the fake IP and telephone numbers, a hacker could sign up for a new TWC ID on an active Time Warner Cable plan and gain full client accounts coverage. When a client attempts to sign up for a TWC ID from an IP number other than his or her home IP number, Spectrum requires another means of identifying (such as his or her banking number, driver's licence, or the last four numbers of an accountholder's social security number) in order to do so, in additional to the postcode and number.

This did not, however, prevent the hacker from manipulating the customer's Internet Protocol. Marc Laliberte, WatchGuard Technologies' senior securities researcher, said email addresses verified by WatchGuard Technologies make it easy for less technical people to log in, but it compromises user-friendliness security: "Whilst I don't know the particularities of this case, [IP addresses verification] generally makes it simpler for someone like my mother to jump to her bank accounts on-line, but suffers the same weakness as a unique passphrase, rather than multi-factor authentification.

" One of the most important things to remember is that the key to the realm is the key to the kingdom," said Laliberte. Once someone has the destination's Internet Protocol number, they can use Internet Protocol (IP) search engine to find that person's Internet access vendor and where they are located. It is not the only enterprise with weaknesses in the validation of Internet Protocol (IP) addresses.

Time-Warner has already made its customers' information invulnerable. By 2017, Kromtech, a leading provider of customer relationship management solutions, unveiled that million of Time Warner customer information, complete with user names and finance transaction information, was available on unprotected server systems. Time Warner and its new mother organization Spectrum do not offer a registration blank or fee for vulnerability investigators to notify of detected weaknesses.

Lots of other businesses, like Google and Microsoft, are paying a premium to scientists for filing vulnerabilities.

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