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Delta is restricted by Alaska Airlines in terms of the airlines performance.
During a year in which airlines were compelled to protect themselves and their services after several high-profile events in which passenger and crew collided, Alaska Airlines was able to distinguish itself according to its yearly Airline Quality Rating. This airline led the league for a second year and just excluded Delta Airlines.
"The Alaska and Delta are so close that we had to bring it down to three decimals just to see who won," said Dean Headley, Associate Professor at Wichita State University. The Airline Quality Rating, which measures the quality of U.S. airlines on the basis of four DOT measures, Headley and Brent Bowen of Embry-Riddle Aeronautical University, are the creators of the Airline Quality Rating: percent of misrouted baggage, punctual arrival, baggage denial, and DOT complaint.
Headley said Alaska provides constantly high levels of customer satisfaction, according to the company's information. "Alaska' been pushing herself last year or so to do everything right. You want to be the best carrier, and that shows. Intention is there and power is there," said Headley. 12 main airlines in the survey are:
Spirit sees it as a sign that its clients are complaints about the quality of its services when they take first place in the Airline Quality Rating. "What pulls them down year after year is the fact that their complaints ratio is about 5.5 per 1,000 passenger and the sector average is 1.3," Headley said.
Spirits Airlines said it is "committed" to improve dependability, customer services and the on-board environment and noted that its DOT complaint has decreased by nearly 80 per cent since May 2017. Overall, the survey shows that the air traffic sector reached a peak last year, with airlines reporting records for poorly handled baggage and passenger bumps.
Indeed, flight denials declined last year from 2016 onwards as airlines amended their contracts after a US aircraft towed a US customer from a United Airlines aircraft. The confrontational tape triggered a general cry that airlines should stop their operations or drastically cut the oversold practices. "Hopefully the sector has understood the message," Headley said.
Certainly, the entire sector has reduced its forced refusal of transportation from this point until the end of 2017." TripAdvisor also published its ranking of the best airlines in the word on Monday. Singapore Airlines was thus at the top. South West was the only US carrier to create the passenger ratings based mailing lists.