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Here are the secrets to getting a lower wire bill.
My tiresome Comcast wire services practice is to increase my bill for wireline services abruptly. In 2013, when I relocated to Washington, DC, area, I enrolled for Comcast's Xfinity wideband services at an introduction price of $41.99 per Month. Then in May, my bill went up again - to $74.95.
"Playing hard is paying off", beginning with a low launch percentage and then rising steadily in price, helping Comcast get as much cash out of every one. Being a long standing comcast client, I knew that if I phoned and was threatening to quit, the wire company would probably give me a rebate.
What should clients do to get the largest rebate? Early this year I spoke to two former Comcast support representatives who have seen how the system works from within. Here is what they said to me. They might be trying to just be straight and ask for a rebate.
The construction of wired systems is highly costly. However, once the devices are in the soil, the costs of delivering services to a client are very low. Nearly all of your montly wire bills are directly included in the result of your wireline. This means that your carrier will be willing to give you a substantial rebate to keep your plan - but only if they actually think you will terminate otherwise.
They think you're just a bluff, they have no need to give you a rebate. "It' worth it to wear hard bandages," a former Comcast reporter said to me in May. From 2002 to 2009 he worked in an Oregon Comcast Call Centre. "If you threaten a cancellation, you will be asked for more than just a rebate.
" Just say, "I'd like to quit my services, please. "You will almost certainly be moved to a "bonding specialist" whose task is to alter your opinion. Comcast' Storage staff are remunerated on the basis of their performance by getting you to keep your services without giving you a big rebate.
"Reinardy said to me in May, "Being super-fast, but not mad about it and just going on until they finally crack is the way to do it. As I was calling Comcast, a salesman asked if I had any problems with my streamed videos. As I said it was me, he was offering me a free upgraded to Comcast's "Blast" level instead of a rebate.
Before I was happy, he gave me a $10 rebate and then a $15 rebate. When you want to pay less then make it clear that you are only interested and not in quicker services, higher quality channel or other benefits. Do you have a clear understanding of the size of the discount you are looking for?
It is a good suggestion to find out how much alternate service - such as DSL Internet or Sat TV - actually costs. This will help you find out how much rebate you can ask for. It will also make you more persuasive if you persist in wanting to really cancele.
"The demand to talk to a supervisor won't do you any favors," said my Oregon well. You don't have to care about the meters, and you interrupt the work they're to do. "My Oregon based resource also said that the amount of rebate available "depends on several things, one of which is just the spirit of the employee you're talking to.
" "Binding partners can only allow a certain number of clients to get discounts," he said to me. They can find someone who has more versatility to give you a rebate. They keep a record of previous phone conversations, so if you claim a rebate five days in a row, they'll find you're not serious about cancelling.
Is this also true for other operators? I focused on Comcast because I am a Comcast client and both of my resources worked there. However, most advices should also be given to other operators. Until I became a comcast client, I used to live in St. Louis, the charter area.
While Charter declined to give its opinion on this history, a resource told me that Charter follows the same fundamental strategy: clients who have asked for their services to be downgraded or shut down are referred to the storage division, where they are granted specific rebates. In an email sent by Cox, a Cox spokesperson said that Cox "offers advertising prices to both current and new clients to support loyalty.