Charter Internet Pay my billInternet Charter Pay my bill
Charta Communication Ratings
On February 7, 2017, I filed a purchase agreement with Spectrum and waited for the 14 day deadline. It took another three incoming call. Today (14 March), when I phoned, I was told that they would not send the payment until the end of the next calendar year. Meanwhile, Dish has already removed her prepayment penalty (almost $300), and there is no one at Spectrum who seems to have enough concern to further exacerbate this condition.
Spectrum recently acquired TWC here in San Antonio. The bill went from $170 to $205 a monthly. The only way we were taught to cut costs was to eliminate ducts as we did. We now have a simple wire and Internet. Well, our Internet should be $5 a million a month.
Once they went to the base wire, they increased the Internet costs, so our bill is back at 205 bucks a months. Attempting to talk to our client services is a one-of-a-kind bad dream. Clearly they worry very little about retaining customers and more about making a profit. Our support representative was impolite and explained that nothing could be done except to reduce Internet throughput.
Firstly, the Internet speeds we are to get are less than half, and if we go to a lower speeds, it will be like no Internet. Nobody will be charged for what they are first charged. When you think about working with Spectrum, pay attention to your account because it won't take long and you will be like the rest of us.
Sadly, where I reside it is Spectrum or AT&T. As someone mentions in a previous article, I think it's case for a class suit. The spectrum is full of untruth. At the moment the internet is so slowly that I have problems to publish this reviews. I' ve been out of duty since March 8 at 11:00.
I work from home and I have to use the Internet completely. Now I have phoned 5 charter/spectrum and could not penetrate 3 out of 5 to a living one. I am sure that they will not let me withdraw the funds from my bank if I waste my precious amount of precious personal information because their service has failed.
I' m quite bogged down with this wire harness because there are no other suppliers in my area, which is completely inequitable. Recently, this firm acquired Time Warner cable. Took them 4 calls just to get them to tell me they had to call a technician to solve my issue.
Inkompetent, unreactive and complete do NOT have the client in view. Good cables no longer. With Spectrum, they're now the absolutely terrible ones. You took over Bright House, which I never had a dilemma with, and now I have a dilemma with Spectrum every day. I don't give a damn about higher rates, lousier services, and now I'm looking at my TV set here, which is set back, set back, reset.
It'?s motorway theft and the firm doesn't pay much heed to the clients and they don't give a damn. You don't give a damn. Where do I know I can rely on these ratings from Charter Communications? The Spectrum is the most serious of the cables and must be halted by the German governments.
Recently we switched to Spectrum because we were forced to do so because of the acquisition of Zeitwarner. Not so good the services and the available channel are not available now and they said that the modification would be 60 dollars more a months. A lot of folks will be lucky when this voracious wire society is out of business because of complaints about poor commercial practice.
It'?s a terrible thing to do in terms of client support. I have signed up for charter on three occasions in the last ten years, promising to make enhancements every year. My quote was wrongly dramatic about the price, guaranteeing that my first months would be free once, but it was not. In fact, I asked a few things to be sure, and the agent ensured a free first months.
In fact, he said to me that if I got an invoice with the first money only to reject it, it would be fixed when I made my first pay. Later it was stated that the charter "never" provided a free monthly subscription when I talked about my bill. The Internet was sometimes not working for an whole full diurn.
It was often disconnected and the last times I was given a telephone number, I asked which socket I wanted the telephone to be plugged in by the installer, but it was never plugged into a socket in the building (I tried them all) and I could not use the facility but was still billed.
And when I talked to them about it, they said, "Our notes show that the leadership is active," and they didn't fix it. All of the devices had to be brought back to my physical location to get the cancellation. Instead, they invoiced further on until the devices were handed back, even though the real delivery was no longer made.
Once I had sent all the devices back and got a bill, I was phoned several numbers and asked to send the devices back, otherwise I would be incriminated. I even got a voucher after phoning an agent and telling them that he had already been given back. will NEVER use charter service again, no matter what they have pledged, and would deter anyone from using these service.
I' m totally disappointed with Charter Spectrum. They' re always on my account and I have to spent at least an extra lesson to get them back on track. It seems to occur every few month, even if I am informed that I am not registering for an action tariff.
I have to call them all the way to adjust the amount I am billed. Your purchasing office is calling all the way and also trying to get me to register with them for more Items. I' m blocking every call I can make from them.
Well, we get our new bill, when our old promotion ended with Price Warner, it went up by $40+. Initially we have been using Times Warner for 4 years and support was astounding; every times our promotion ended they would pay us back and our bill never went over $115 for wire, internet and telephone - tax and charges involved.
Spectrum, not only has nothing like it, they want to calculate us 45% more for LESS without tax and charges, because "they have no right of information". Having talked to our support team for 30 min, their only argument: When I said that we were going to look around because it was madness, they didn't bother and said that we were going to be included in a treaty somewhere.
" They' re like, "well, our celebrities keep changing. "In the end, they don't give a damn about their loyalty. And they don't give a damn if you're going. They' re terrible and utterly impolite and patronizing - I actually had the jolt of support talking about me and talking to me.
Had to put my man on the telephone so I wouldn't freak out. l want back my Warner. Your client support was fantastic. At the beginning of February, when we relocated, we were tempted to save some cash by switching from Directv to Charter Spectrum. It'?s absurd with charter! We' ve had it for a whole months and 60% of the times either don't get a show or just won't allow you to do it.
Remote controls don't work half the way, the image solidifies, and if you call to make a complaint, your pretext is something about a new program manual that' causes interference, and you have absolutely no clue if or when it will ever be mended! I wish I'd been reading those awful critiques before I squandered a whole months on this pathetic firm!!!!
I' ve been so mad at Spectrum since the change. Time Warner is no different from Time Warner, but their support is WEG worse than Time Warner. As I got my cord and telephone off and only kept my internet, they mixed up my bill and didn't split my bill properly.
After Spectrum formally took Time Warner. On the phone to scale down my services, I got the message that my Internet was going to be 59. Following the problems with my bill when I scaled down, I got two bills for 59. Ninety-nine and then today, I go to pay my bill and it rose $5. I was never alerted.
When I thought it was a bug, I phoned and they said, "Yes, your services have improved. I' ve never been alerted, this is my first chance to see it. First they try to hijack cash by confusing my bill. And then they quote a Spectrum quote, turn around and raise the quote, don't tell me in advance and then have a discourteous client support.
but Spectrum is just the hardest part. I' m changing the wire company, that's silly. The consumer should go through such a poor level of quality and terrible levels of client care. For two years I was with the charter and during that period the wait was abject. Once the fixed line network started to be plugged in, very odd phone conversations came in, among them debt collecting firms, debt collecting firms, hardcore sellers and a lot of foreigners.
Our client services were a hoax. The most irritating thing about serving customers was that you had to go through up to eighteen voicemail pushed numbers and unintelligible international representatives just to get nowhere.
I would have to pay for the technical support when they began to mention it; I eventually cleared them up and drank them out! "I' ve had Internet access from Times Warner Cable since 2002. More or less I was satisfied with the services or at least they would take your advice and try to help most of the while.
Ever since Spectrum came into existence, our customers have been suffering from poor quality services. I got a call about three and a half years ago from someone who said he was phoning from Spectrum. I' ve never had her that name. 15 and a half day later I got the bill and it was 40% more than what I paid earlier. Spectrum support now says they can't do anything and they' re treating you like a bit of **.
You wouldn't lower the grade of duty either. The Spectrum knows about it, but would repeat the same thing over and over again. The US government has made a big mistake by letting them purchase Times Warner as it dominates the game. The Brighthouse was recently acquired by Spectrum and it was only a question of getting changes made.
Having sent innumerable requests by mail to bill our customers for our products, I have now got one that informs me that the advertising deadline is coming to an end and that my pure Internet subscription will grow by almost 40%. In the past we had difficulties with Brighthouse regarding the soundness of the Internet, but normally a call would fix the problem and the other side was always willing to help.
The Spectrum does not work this way and does not seem to be interested in retaining customers. Well, you're running out of information very quickly. Hopefully this individual is not an indicator of the overall level of "customer service" that Spectrum will provide. I' m very glad that there is no longer a single market when it comes to cables and Internet access.
During the 17 years I have been living in my former home before I just moved, I haven't been spending half the telephone call with ALL my utilities that have been combining as I have the past month with Spectrum. This evening alone, I was on the phone 1h49m...... & have achieved nothing!
When we were moving in December, I set up a customer support area. I' m said we'd get the 50MB internet map for $34.99. Spectrum was not only installed 4 day too late, but also wanted to get prepaid a whole months in advance. to make sure we got what they were telling us.
Contact client services and they fixed him. Plus an extra $30! & $30/mo MORE added to our month bill than what we were initially offered and registered for! To check and fix it. You' ve spent countless moments of my life finding out.
Spectrum doesn't care much what Times Warner said, they won't pay the installments, NOR doesn't do anything to make clients happier or make mistakes right. You' ve got the poorest Internet. Even non-identified Internet appears again and again. Loss of connectivity all the while and very slowly.
arter came to reconnect my recently acquired home to the internet. Technician said the wire leading to my apartment is bad. Bury the wire directly in the ground (no wire). until I pay you $3500. They' re the only wire company in my neighbourhood, so they have a franchise on the mall.
What is even more, I looked at both ends of the wire myself. On the other hand, the plug was disconnected after testing by the engineer, but the wire was never recut to uncover virgin brass. Part of the wire used for the test is as dark as the Statue of Liberty.
Personally, I think the engineer made a misstep and Charter is refusing to let another engineer do a re-test. Charters has privileged access to the cables in the floor in my neighbourhood, they own all of them, even the ones that have been destroyed. There are no fees charged by sellers for the repairs of utility pipes, and no fees charged by waterworks for side exchanges (unless the customer is to blame, which I am not - I just purchased this house).
What makes the charter think it can fuck the consumers and get away with it? Now I have phoned to terminate my cord and telephone because I do not use these utilities and my advertising pack is expiring and Spectrum does not offer advertising packs for Time Warner Cables. Now, the firm has been kind enough to offer me to keep the over-the-air ducts and my internet for $5 less than what I currently pay for cables, phones and internet.
Your reasoning is that they are now Spectrum and that the more you say it gets cheap. Once wire operators realise that the consumer has choices these days and it's much better to provide a la-carte channel experience than to get you to buy a schedule you don't need?
As TM was for sale, I got telephone conversations 24 hours a day. What? My bill of 39. They said they'd lower it. Ninety-nine to 29. Ninety-nine if I bunch for a months. Told you I didn't need no TV or telephone. You said, "Take the bunch and then quit for a months. "I quit now, but their lowest Internet rate is now 64.99.
I' m now billed 153.00. Need my Internet, but I want to terminate your subscription as soon as possible. Do not accept SPECTRUM AALLS. For years I was a Time Warner Cable subscriber and Spectrum purchased it out, and increased the price almost $20, and offered no rebates, and I was said the 167 installment.
Sixty was a TWC client right. It' d be much higher on the spectrum gamut. TWC at least would work with you to lower your bill. All they wanted to do was take away canals and the telephone to get me near the prize I had. to Spectrum because of the buyout of Time Warner Cable.
But when I changed, my bill should go down and get the house telephone off, but much more should be adding movies Channels. I asked the representative three and a half times whether the telephone was picked up at home. She' d say, "Yes," every single one. As my bill fell due the next monthly, it was almost twice as much as I was said.
Coming to find out they haven't dismantled my telephone facilities and billed me for my old pro-rated facilities plus the pro-rated services of my new Spectrum Pack. Immediately I phoned and asked why I was still billed for the telephone services and I was informed that they would be removed and rectified.
So as not to pay my bill for a few and a half day until the system was upgraded. Recalled aweek later, after I realized my bill was still twice the amount I was supposed to pay. Telephone pack still hasn't been picked up for the last month, they just solved the telephone problem for a months by taking $100 of my due credit and then adding $100 to my bill for the next months?!
You haven't fixed your bug yet and I'm going to pay for the repair that was cancelled 2 month ago. Asked to do so, they said that they only had the one work assignment from the second one when I contacted them. I still refuse to fix my Bill. Don't register for the services with these guys.
I' m so mad at the support I just got with the Spectrum Cord. I' ll be sure to be sharing the horrible support and the way they are stealing cash from clients with everyone I know. Advertising quote was with a DVR for a free period of your free use. Today my neighbour had a technical representative in his house because his duty did not work.
" I' m calling support and asking for assistance. $130 per months for services, I would think that would involve the maintenance of your own gear. Don't advertise if you're not willing to help remove your gear if it's not a desired one.
She' s all about making more goddamn cash... more with you. So when I began this firm, my bill was 54. Ninety-nine for Internet only. Internet went out quite often and not only by storm. You can do this because the only other serviceprovider in the area is DirecTV which I can't get at my facility.
The 99/mo for the Internet. Since Spectrum took over Cable Time Warner Cable, they are increasing my bill for the same services I have had for years. The bill I got for 9/16 was $183.17. My bill went back up to $228.00 on February 17. No superiors to talk to, no retention programmes and no executive contacts such as Tom Rutledge President and CEO or EVP Michael Bair.
I' ve had 20 years of wire TV in the OR. Moving to CA and the place I had leased already had cables, so I started my work at Time Warner. Nobody could find the solution after many visits. It was Spectrum who owe me moneys. I' m supposed to get the cheque in 4-6 week.
They' are $30 more per months for similar coding, and they can't find out how to edit a cheque in 30 workingdays. Ordered Charter Spectrum TV and Internet Services in November 2016. Initially, when I got my first bill, I realized that I didn't pay the prize I was offered, but missed the problem as I had the desired canals.
Calling Charter Spectrum, I was told that these ducts would be shifted to the Gold Pack and if I wanted to keep these ducts I would have to update them. Less than 90 business days after ordering your services and I need to update? arter Spectrum will make you a pledge and not supply!
I should be about 120 on my bill. 00 plus taxes, it's $309. 00 a months. They' re adding a bunch of fees you've never been charged before. Ninety-nine bucks apiece for all three packages was much broader than I was supposed to. YOU' RE A RIP-OFF AND THE CUSTOMER SERVICE STAFF IS LYING TO TAKE YOU TO REGISTRATION.
Terrible client services. Having told them 8x, I don't want the operator to hang up and say, "Good. We' ve got high-speed Internet, but it's going around 10Mbps. Either every tech they transmit has no clue what they were invoked for, declares that someone else would have to be transmitted by Spectrum, etc., or that they are not being transmitted.
All of them agreed that we have wire and internet issues, but they will never be resolved. Still, I have to pay for high-speed Internet every single fucking month. Really? At Spectrum, we don't take any notice of that, we will increase the costs even further and offer you a low quality level of services. Terrible client support.