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In our services areas we continuously supervise the meteorological conditions. As soon as it is likely that heavy rain is approaching, our team implements our plan for defending against storms. Working in close cooperation with communities that we have served long before a wind storm or cyclone, we make sure that communications channels stay open. We already have in place communications channels with national, state and municipal authorities in the case of other emergencies.
When your electricity fails, first call or browse your utility's website. If you have electricity at your place of business, blackouts near you can affect our networks and delay service recovery. Note that hurricanes and other storms can cause significant blackouts in your area, affecting your Spectrum video, Internet, and voice communications service.
If you have electricity at your place of business, these failures can affect our networks and delay the recovery of our servers. Spectrum is committed to the security of its employees. Their voice support (including 911 connectivity ) is not available during a blackout if you do not have backed up batteries, and may not be available during a networking failure.
lf you notice a business disruption, please: Contact your nearest utility provider and your nearest rescue team. Do you have a pre-determined schedule for blackout conditions? Get a roster of 911 numbers ready and have them ready. Isolate the equipment that is turned on again upon return of electrical supply. Separate computer and delicate electronics, even those plugged into overvoltage protection during a gale that shuts down electrical wiring.
As soon as the electrical supply is re-established, switch the devices back on individually to prevent a current outage. This will help to minimise the number of openings. The following procedures and safety measures must be taken after passing through harsh meteorological conditions: When an electrical line has dropped on the vehicle you are in, stay in the vehicle until help comes.
Inform your fire fighters, policemen, and energy supply officers of any failed electrical wiring. Do not run over a faulty electrical line. Attempt to keep humans and vehicles away from faulty electrical wiring until the officers are there.