Tfl Taxi and Private Hire Contact

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In your own words, tell us about the job or event you wish to report, or file a grievance. If necessary, give contact information of the law enforcement or witness. TfL, its affiliates and contractors will use the information you enter in this contact information in order to respond to your submission.

Once you have filed a claim, we will examine the matter you have complained about and may contact you to request further information or give you further guidance. In accordance with the provisions of the German Federal Act on Information Technology, Freedom and Security, your person-related information will be duly protected and used.

For more information on how TfL treats your personally identifiable information, please visit our pages on our website on our website on the protection of your private information and the use of our cookie system.

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Learn more about the work we do for the security of our customers and the assistance we give to taxi and private hire people. Our goal is to sustain high industrial levels by working with the policing and other agencies to enhance traveller security and assist lawful and legit taxi and private hire taxi operators.

In order to achieve this, we use a broad array of concealed and highly visible strategies to discourage, interfere with and assert illicit and non-compliant chauffeurs, cars and owners. As part of our Safer Travel at Night business, for example, we have a team of officer staff who inform our customers about the risks involved in using non-booked mini cabs.

In addition, undercover ( "civilian") officials are targeting fights, deceptive and unauthorised pilots and sex offenders, all of whom represent a risk to travellers. We rely on information and knowledge from taxi and private individuals to assist us in hiring and employing our own staff of regulatory officials and to investigate accusations of non-compliance and illicit activities.

Report to us about unlawful or non-compliant taxi and private rental activities via the webformular. If you have a comment or complaint about a driver or operator, please use the client enquiry or call 0343 222 4000. The Directorate of Corporate Governance uses these reporting tools to identify what our Corporate Governance and Onstreet Implementation Representatives are doing.

You will be given a criminality number by the Gendarmerie, which you can give us to follow the case.

We will be notified by the law if an authorised lorryman or operator is present so that we can take appropriate measures. Uncertain drivers can be notified to the local authorities via Roadsafe London. If you want to call the cops on a felony you've already committed, call 101. Our close cooperation with the local authorities ensures the safety of travellers, and we take measures against any unlawful taxi or private rentals that endanger the safety of travellers.

Together with the policemen, our Chief Compliance Officer works to conduct car and driver's license inspections, visiting private landlords, contacting the general community, and other actions to identify illegal driving. STAR concentrates on the risk of using an unscheduled minicable - which includes fake cabins and private hired private licensees who are on the run or working illegal for the hire.

Information on the regulations for the use of taxi and private rental cars is provided and the campaigns encourage the general population to use taxi cabs or reserved, licenced mini cabs. If you are a taxi or private individual you are responsible for making sure that your customers are safely away in your car. Our expectations of private and taxi riders are the highest possible behavioural standard.

There is no kind of sex behaviour between a registered rider and a front seat passenger that is ever tolerable, even if it is amicable. This is a subject we take very seriously: all grievances and allegations made to us or the law are fully examined and appropriate measures taken. Drivers who have behaved inappropriately towards passengers shall forfeit their driving licences.

Learn more about our sex crime stats related to taxis and private rentals. London based taxi and private driver, vehicle and private landlord inspectors are appointed to check that they are complying with applicable laws and requirements. Encourage the licenced and law-abiding taxi and rental car industry to maintain the highest levels of security, operations and regulatory adherence by preventing and exposing non-compliant and illicit activities.

Using information they receive to conduct counter-espionage missions throughout London, with a variety of policies - comprising the operation of high profile road stops, high profile strip hotspots and dedicated site inspections. However, in cases of serious violations of car regulations, a compliant police officer might also issue a taxi or private car rental license.

Responsibilities of Compliance Officer to take measures with regard to taxi are set out in the London Hackney Carriages Acts of 1831, 1843 and 1853, the Metropolitan Public Carriages Act 1869 and the London Cab Order 1934. The authority of Chief Compliance Officer to take measures relating to private rental is set out in the Private Hire Vehicle (London) Act 1998 and related regulations.

Using these authorities, compliant officers: The Metropolitan Police has also recently been given new authority under the Community Security and Accreditation System (CSAS). This allows employees who have completed CSAS instruction to stop cars for vehicle registration condition inspections, tests and verifications and to request the driver's name and adress.

Failure to stop a rider if instructed to do so by a CSAS-trained official is a crime and will be notified to the TPH and TPH for examination and prosecution. The new system allows groups of six Compliance officers to block a stopping area, allowing them to securely examine both sides of the car.

Preventing a Chief Compliance officer from performing his functions is also a crime and anyone who does can be subject to prosecution. In January 2017, new audits for Chief Compliance Officers were launched. Our Chief Operating and Operational Staff conduct these transactions through our Chief Operating Executives and our committed taxis and individuals within the Metropolitan Police Service and the City of London Police.

View the latest regulatory compliancy and enforceability stats in our taxi and private lease slide. Major areas of non-compliance in private rentals are: Between April 2016 and February 2017, our aggregate financed police resource for taxi and individual policying across the Metropolitan Police Service (MPS) and the City of London Police (CoLP) made 171 detentions, of which 58 were for the promulgation of criminal acts and 28 for the filing of award crimes.

As a rule, we will withdraw licenses from those who have been sentenced (or warned). This will also delay coach traffic and may discourage public administrations from considering new, higher rankings in the years to come. Rental private cars that stop at taxi stands cause disturbances by hindering taxi use. You can' stop at taxi stands.

Also, our regulatory oversight teams address the topic of unsupervised taxiing. It has been emphasised in suburbs where taxi riders and travellers are hindered from using a ranking. Riders must use taxi stands accordingly. As part of its normal operational policy, our regulatory oversight teams aim to prevent the misuse of rankings, whether by taxi, private rental car or other means, in certain places, as well as the above.

Please be advised that the driver is responsible for the use of taxi stands and the possible problem of abuse. This problem may impact upon prospective enquiries for new taxi stands in high demanded areas. Riders who violate these regulations run the risks of checking their license. If you have a problem with unsupervised taxi or PHV on taxi stands, you can contact us by completing a contact request or using our Twittereed.

Violations of park regulations, e.g. private vehicles left at taxi stands, must be notified to the authorities. You will find further information on the Rank page. Note that taxi riders must carry their ID and private hire riders must carry their ID at all hours of the day.

It is a problem of security, as it is an important way for members of the general public by identifying you as a licenced rider. We take measures against those who do not clearly show their ID or Fahrer ID. Failure to do so may result in fines and license measures if you are found to be working without your tag or rider ID.

Currently we do not have the authority to control or licence pedikabs (also known as rickshaws) in London. Meanwhile, we will work with the Westminster Constabulary and the Westminster District of London to conduct surgeries to combat the hazardous and anti-social conduct of drivers of pedicabs. Forty-four per cent of private rental cars which are accidentally exempted by the TfL are able to take into consideration a current private rental registration on that date.

In view of the significant rise in the total number of private hired cars registered and those seen every day in the Convention, however, extra personnel were recruited to enhance the number of exempted inspections carried out. Appropriate measures are taken against those who abuse their stowage capacity.

Collectively known as a "triple permit requirement", this could lead to significant problems of enforcing, overload, emissions as well as car parks in London and other areas of the permit administration. Nationwide amendment is needed to tackle cross-border recruitment of workers who will otherwise make a further contribution to London implementation, stowage, pollution and car park matters.