Uber for AirlinesAbout for Airlines
are strong underdogs in their industries and are new partners for air and ground travel.
Flight reservations will soon be like Airbnb and Uber.
And one of the most challenging deals is with an air carrier. By digging further, you also realise that the aviation sector is an aerospace sector that does not manufacture its own products. The airlines rely on external suppliers such as Boeing, Bombardier and GE Aviation to make similar offers to them and their rivals. At an early stage, airlines with no technological expertise shifted much of their distribution and merchandising to various agencies and reservation service providers.
As with the hotels sector, airlines lost the most precious element of travel: travel time. It is only now that we see airlines with somewhat updated web sites and applications that accompany us on the trip and remain in touch - but it is largely too little, too tardy.
Today, the only option that large airlines have is compulsive client support. Air carriers become transporters, similar to the Uber and Airbnb notions. MikeD746, with its 4. 9 star and 8 car squad on Uber, is essentially Delta, just like Butterfly33, with its 7 flats on Airbnb, is essentially Hilton.
Soon the same set-up will also apply to the airlines. Undoubtedly, new actors, perhaps even a business like Google, will come onto the scene. You will use laser-focused datasets from SAP and other plattforms to participate in the overall travel reservation and organization expertise over the years.
If you book a plane, choose the kind and timing of the coaches, your preferred travel plan and the kind of services you need - but the carrier will not be the primary one. Airlines themselves will be obliged to take a backseat position. All of us will be independent of any particular airlines; we don't mind which carrier the operator is, just the cabins and the services.
If we are booking a luxurious vehicle on Uber, it could be a Mercedes, Lexus or BMW - we don't know, or it is important to us, just as we don't mind which first rate place we have. Trust programmes become less attractive and client retention fades. It will be the market place - via a system of evaluation similar to that of Uber and Airbnb - that will determine which airlines will remain nearby.
Unless it makes a good impression, the carrier will no longer be there. We' re complaining right now, but the airlines are on it, and they're blocking us. In the future, we might see consumer micro-selection loss a little, but it will be rewarding considering that the exponential improvement in consumer experiences will be exponential.