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After the airline cancels their flights home from Mexico, and then tells them they are on their own to find a new way back, Sun Country Airline smokes a dozen beached passenger. It was an uncommon occurrence after a heavy snow storm in the low part of the summer months that caused airline companies to suspend flights to St. Paul International Airport, Minneapolis, this week-end.
One of these weather-related cancellation events was two flights to Minneapolis planned for departure from the Mexico resorts of Cabo San Lucas and Mazatlán. However, the big issue for the clients was that the flights were the last to be planned for Sun County winter services from these locations.
After the flights were cancelled, Sun Country ruled that it could not dispense with any extra planes for the flight and picking up the beached passangers there. This, the firm said, would compel it to reverse other flights for which these planes should be used next. "Disturbing as the present state of affairs may be for the affected passenger, the option - to call off other flights to other locations - would have been more disturbing for even more passengers," said Kelsey Dodson-Smith, Sun Country VP of Communications, in an email to Minneapolis Star-Tribune, one of the top addresses in the film.
However, clients say it was Sun Country's next step that really put them in a difficult position. Airlines reimbursed the flyers for their flights - and then said they were alone to make a new reservation home. "This was our last flights for the current campaign, so we don't have another plane to pick up passengers," Sun Country said in a note to clients, according to an accounts split by a customer for Channel 11 TV of the Twin Cities.
Departures must be bought from another airline. "The fact that they felt comfortable was okay to e-mail everyone saying they could find their own way home," I appreciate what doesn't seem right to me," Pettit told the Cabo San Lucas WCCO, and added that she finally found another porter to buy seats for her team.
was one of Sun Country's clients in Mazatlán. KARE 11 was informed that she had repeatedly phoned Sun Country's reservations number but could not get through. "We' re their clients, we' re their responsibilities, coming from abroad... ... Headquartered in Minnesota, Sun County is a small airline that has gradually evolved from a traditionally low-cost airline to an inexpensive one.
Aeronautical advisor and former carrier manager Robert Mann said Star Tribune journalist Kristen Leigh Painter that it's not uncommon for a small carrier like Sun Country to have a busy timetable. "You usually plan on the maximal available resource of airplanes and crews, without spare parts or leeway for intermittent operations," he said.
Sun Country has met its customer requirements by providing reimbursement for cancelled flights. Emily Kladivo, Emily Entertainment Services' Emily Trip Agency, tells the Star Tribune that she has been working to bring some of her Sun Country clients from Mexico. Mr Kladivo said to the paper that this is the first times she's seen something like this on an air carrier and she thinks Sun Country should do more.