Private Hire Taxi Rules and RegulationsRules and regulations for the private rental of taxis
Private rental cars must, however, still be insured by a rental or premium policy at the time of registration and when used as a private rental car. Will review the commercial or commercial insurer exposure for the private commercial segment and will report in due course.
When you are a new entrant or renew your private car rental license, the car must be insured at the time of license. You will not be issued a new or extended license if the car is not insured under rental or premium policy.
When you are an active private rental car franchisee, rental or premium policy must be taken out at all time when the private rental car is used as such. If you do not comply with this request, appropriate regulation will be taken and you could also be subject to prosecution. And if you are also a registered private rental chauffeur, we can also check your eligibility for this driving license.
In the event that you are an authorised private lessor and you do not have the appropriate motor car coverage to make reservations that you have agreed to, you may be subject to legal proceedings by TÜV and you may be subject to prosecution. The number of on-site inspections has been raised to guarantee adherence to regulations. Signage or promotional materials may not be affixed to or from a private rental car unless they are exempted or authorized by us and no promotional materials may be exhibited in the car unless it meets our specifications.
It is a modification of the former legislation which did not allow the affixing of plates or promotional materials on a private rental car. Changing the regulations means that you will no longer be able to exhibit tags or promotional materials on or from a private rental car unless it is exempted or we have authorised it, and no promotional materials may be exhibited in the car unless it complies with specifications of the MFL.
See our Taxi- and HHV Promotion Policy for more information on these needs. The private rental driving permit claim form shall contain a box for an applicant's social security number to be used for new claims and extensions. The private landlord must present a reservation certificate to a traveller before departure.
Prior to departure, the Carrier must present a reservation receipt for the travelers. We expect the carrier to ask for passengers' details and suggest to create a reservation receipt for all reservations. Every carrier must (at least) be able to send a reservation acknowledgement to customers by e-mail, text (SMS and MMS) and telephone (regardless of which reservation channel the carrier offers).
Wherever the train fare can be received, a photograph of the rider. If the client makes a personal or fixed reservation, a photograph must be provided if he wishes to confirm via a communication medium that can deliver an image, e.g. e-mail or smartphone. Rental private car companies are obliged to make available to customers, during their office opening time and at any time during the trip, someone with whom they can talk when customers wish to lodge a complaints or otherwise raise issues related to their reservation (language request).
Full implementation by 1 October 2018 at the latest. Wherever possible, we recommend that users observe the regulations earlier. Instructions and information on how to meet this need can be found on our page Current Private Landlords. The private landlords must inform the Technical Liaison Office (TfL) of significant changes to their operational model that may impact upon adherence to the legal and regulative requirements for plant owners or the terms of their license.
Providers are advised to make sure that all employees who have personal contacts with the general public e.g. in a publicly accessible mini-cab bureau have fundamental disclosed information - or evidence they have requested - available through the discovery and blocking service. While we will provide guidelines for regulators on fundamental disclosed information, it is the ultimate responsibility of regulators to make sure that employees are appropriate and suitable to perform their work.
If this is not done, or if the results of the disclosures are not adequately taken into account, this may lead to issues about the eligibility of an operating company to own a license. Owners are obliged to give us information about the driver and vehicle with which they have made private rental reservations or which they have had at their disposal to make reservations within a certain time.
Every Monday all providers are obliged to indicate the dates for the previous fortnight. Individual contacts have been made with the operator to validate the agreements. For further questions, please call the TPH Operator Upload on 0343 222 4444. The operator must keep a record for at least 12 month. These include recordings of postings, reclamations and found items as well as drivers' and vehicles' recordings.
It is a small modification to the existing rules, which require some recordings to be kept for six and others for twelve month. The operator must present an exact price quote to the client before departure (unless the price has been previously agreed). The operator must document the principal purpose of the customer's trip before the start of the trip.
Providers are restricted to appending no more than five trade marks to their operating licences. The London private landlord license claim form shall contain, where appropriate, a box for the applicant's national insurance number.