Spectrum Business Customer Service

Selling shoes and sports goods to dedicated walkers, a shop wants to enhance communication with clients before and after their outings. Encourage your clients to "like" the shop's Facebook page and regularly write about street racing, gym advice and pure Facebook features. Raise your own question and give quick responses by linking to items and ressources on the store's website where appropriate.

Make two-minute video with walking hints and technique. Publish the video on the shop's YouTube channels and link to them on other online community portals. You can use an e-Marketing service such as MailChimp or iContact to mail e-Newsletters with information about current newsletters, new articles and forthcomingales. Encourage clients to publish referrals on rating pages such as Yelp and Google+ Local.

Check the reviews pages often to send thank you notes and reply to non-helpful remarks. Specializing in high-quality sound and vision systems, a business wants to enhance customer service and inform shoppers how to select the right system for their needs. Sharing these ressources on Facebook and Twitter.

Utilize online messaging such as Google Alerts and Mobile Mention to monitor and support debates related to home cinema setup. Find high interest subjects and publish them on the store's website. Sharing link to article in postings in social networking sites and forums.

Create a Twitter user interface and encourage your clients to ask us a question and share information. Browse through purchase hints, sell, new goods and forthcoming specials. You can use Facebook, Twitter, and other online community services to schedule free individual home cinema sessions, or announce date availabilities and create a shortcut to a schedule management tool on the shop website.

Create Twitter and Facebook account to respond to customer inquiries about goods, security, shop opening times and returns policy. You can use surveys like SurveyMonkey to find out which products your consumers want the most. Provide reward for participating in location-based offerings such as Foursquare and advertise on Twitter and Facebook.

Stay up to date on security practice, callbacks, new articles, and forthcoming leads through an e-mail newsletters. Make brief video clips to show how to build crèches, pushchairs and other infant equipment and publish them on YouTube. Sharing video link on other online video sharing sites.